These Terms and Conditions govern the travel planning services sold by Zephyrus Travel Design, operated by Theodora Basta. Business address: Lesvou 4–6, Ano Liosia, 13341, Greece. Contact: zephyrustraveldesign@gmail.com. Please read the service description, final price and these terms before placing an order.
What we provide
Basic Travel Planning and Premium Travel Planning are personalized planning services. The service description on the product page states the included planning work. You provide accurate travel dates, destination, preferences and other necessary information when requested. Basic is delivered within 5 working days, and Premium within 7–10 working days, after we receive the information needed to begin. We agree timing for quoted work individually before payment. If you choose not to request work during the statutory withdrawal period, these delivery periods begin after that period expires. Custom Itinerary and Trip Rescue are available by individual quotation through our contact page; sending an enquiry does not create a paid order.
We research and recommend options for your consideration. You make and pay for any flights, accommodation, tickets or other third-party bookings directly with their providers. Availability, prices and rules of third-party services may change, and you should check them before booking. We do not guarantee that a third-party provider will accept a booking or deliver its service.
Price, order and payment
The total price in euros, including VAT, is shown at checkout before you place an order. Payment is processed through Viva.com Smart Checkout; we do not receive your full card details. An order confirmation is sent to your email address. If we cannot fulfil your order, we will contact you and arrange an appropriate refund.
Delivery and changes
We deliver the plan electronically to the email address you supply. The plan is based on the brief you provide. If key information changes after work begins, contact us; any additional work or price must be agreed before it is charged. Please review the plan and tell us promptly if something is missing from the agreed scope.
Withdrawal and cancellations
Consumers generally have 14 calendar days from conclusion of an online service contract to withdraw without giving a reason. Send a clear statement to zephyrustraveldesign@gmail.com, quoting your order number. We will not start work within this period unless you expressly request it after your order. If you expressly request early performance and then withdraw, a proportionate charge for work supplied may apply as the law permits. The right of withdrawal may end once the service is fully performed if you expressly requested early performance and acknowledged the loss of that right upon full performance. For the withdrawal form, refund timing and further details, see our Refund and Cancellation Policy. Your mandatory consumer rights remain unaffected.
Privacy and contact
We use your information to fulfil your order as described in our Privacy Policy. Questions, complaints or withdrawal notices: zephyrustraveldesign@gmail.com. We will work with you to resolve problems with our service. These terms do not remove any legal remedy available to consumers.